After Metro Manila was placed under community quarantine due to the coronavirus disease 2019 (COVID-19), the Social Security System (SSS) issued temporary service guidelines for its branches. According to the guidelines, the SSS NCR branches will form a skeletal workforce to continuously serve its members Mondays to Fridays from 8 a.m. to 5 p.m.

Transactions, however, will be limited to applications for non-medical benefits such as retirement, death, funeral, and unemployment; sickness and maternity notifications; employer reimbursement claims for sickness and maternity; maternity claims for self-employed and voluntary members; Pension Loan Program application; and contribution and loan payments.

Medical Evaluation Centers in the said region will only be open on Mondays, Wednesdays, and Fridays for sickness and disability benefit claims. Unified Multi-Purpose Identification (UMID) card applications and other transactions will temporarily be unavailable. Members are advised to avoid unnecessary trips to SSS branches.

For accessing records, viewing of eligibility and documentary requirements for benefit and loan programs, inquiry on the status of benefit claims, and other transactions, members may use the My.SSS portal on the SSS website at, download the SSS Mobile App or use the Text-SSS facility at 2600.

SSS branches outside Metro Manila will continue with normal operations to serve the public. The said guidelines will take effect starting March 16, 2020. The SSS will issue an advisory should there be any changes. The health and safety of its members, employees, and other stakeholders are always a top concern of the SSS. It hopes that everyone will be guided accordingly.

For more information, members may call the SSS hotline at 1455 or the Interactive Voice Response System facility at 7917-7777. They may also follow its social media accounts for updates.